Terms of use

Terms of use

This document "User Agreement" (hereinafter referred to as the Agreement) is an offer from the Limited Liability Company "Garant" (LLC "Garant") posted on the website https://mementos.pro/(hereinafter referred to as the “Site”), enter into an agreement on the terms of the Agreement set out below.

  1. Basic concepts.
    1.1. Online store - website located at:
    https://mementos.pro/on which the Products offered by the Seller for purchase and all associated subdomains are presented;1.2. Online store visitor - a person who came to the online store website without the purpose of placing an Order; 1.3. User - an individual or legal entity, a visitor to the online store who accepts the terms of this Agreement and wants to view products in the online store; 1.4. Buyer - the User who placed an Order in the online store; 1.5. Seller - Limited Liability Company "Garant" (LLC "Garant"), Legal address: 344002, Rostov region, Rostov-on-Don, Leninsky district, Turgenevskaya st., 39/42a, Liter V, room. No. 2.3 Actual address: 344002, Rostov region, Rostov-on-Don, st. Turgenevskaya, 39/42a, 3rd floor. 1.6. Product - items offered for sale in the online store; 1.7. Order - a duly completed request from the Buyer for purchase and delivery to the address specified by the Buyer, selected in the online store.
    2. General provisions.
    2.1. The Seller sells Goods through the Online Store.2.2. By ordering Products through the online store, the User agrees to the terms and conditions set out below. In case of disagreement with the terms set out in this User Agreement (hereinafter referred to as the Agreement or Public Offer), the User must immediately stop using the service and leave the Online Store.2.3. This User Agreement, as well as information about the Product, is a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.2.4. The Agreement may be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Agreement comes into force after 10 (Ten) calendar days from the date of its publication.2.5. A public offer is recognized as accepted by the Visitor to the online store / Buyer from the moment the Visitor registers in the online store, the Buyer places an Order without authorization, and the moment the Buyer accepts the Order by telephone (telephone). 2.6. By placing an Order, the User/Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.2.7. All rights and obligations under the Agreement concluded with the User arise directly from the Seller.
    3. Subject of the agreement.
    3.1. The subject of this Agreement is to provide Users with the opportunity to purchase Products presented in the Online Store. 3.2. This Agreement applies to all types of Goods and services presented in the online store, as long as such offers with descriptions are present in the online store catalog.
    4. Registration in the online store.
    4.1. Registration in the online store is carried out by clicking on the “Registration” button.4.2. Registration in the online store is not mandatory to place an Order.4.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.4.4. The user undertakes not to disclose to third parties the login and password specified during registration.4.5. Communication between the User/Buyer and representatives of the Seller must be based on the principles of generally accepted morality and communication etiquette. The use of obscene words, swearing, offensive language, as well as threats and blackmail, regardless of the form and to whom they were addressed, is strictly prohibited.
    5. Product and purchase procedure.
    5.1. The Seller ensures the availability of the Products presented in the online store in its warehouse. The photographs accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not purport to be exhaustively informative and may contain typographical errors. To clarify information on the Product, the Buyer must contact the Seller by any means of communication specified in the online store.5.2. If the Goods ordered by the Buyer are not in the Seller's warehouse, the Seller has the right to exclude the specified Goods from the Order or cancel the Buyer's Order by notifying the Buyer by sending an appropriate email to the address specified by the Buyer during registration or by calling the Seller.5.3. In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Goods is returned by the Seller to the Buyer in the manner in which the Goods were paid for. 5.4. The Buyer bears full responsibility for providing incorrect information, resulting in the impossibility of the Seller to properly fulfill its obligations to the Buyer.5.5. When processing the Order, the Seller, if necessary, can clarify the details of the Order and agree on the delivery date. The delivery date depends on the availability of the ordered Goods in the Seller’s warehouse and the time required for processing and delivery of the Order.5.6. The delivery date of the Goods may be changed by the Seller unilaterally if there are objective, in the Seller’s opinion, reasons or force majeure circumstances.
    6. Order delivery.
    6.1. Pickup of goods is not carried out 6.2. The Buyer who placed an Order in the online store and specified the delivery address agrees that his Order will be transferred to the delivery service in the territory covering the Buyer's delivery address.6.3. Delays in delivery are possible due to unforeseen circumstances that were not the fault of the Seller.6.4. Upon delivery, the Order is handed over to the Buyer or a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the “Recipient”). 6.5. In order to avoid cases of fraud, as well as to fulfill the obligations assumed, when delivering a prepaid Order, the person delivering the Order has the right to request an identification document of the Recipient, as well as indicate the type and number of the document provided by the Recipient on the receipt for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal data.6.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.6.7. The cost of delivery of each Order for individuals is calculated individually, based on information about the delivery address of the Product, weight, dimensions and delivery method. The delivery cost is indicated in the online store when placing an Order.6.8. The goods presented in the online store comply with the requirements of the legislation of the Russian Federation.6.9. You can clarify the date, time and, if necessary, delivery route from the operator/manager, using any method of communication specified in the online store.6.10. The User understands and agrees that delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the completion of which ends when the Recipient receives the Goods and makes payment for it.
    7. Payment for goods.
    7.1. The price of goods sold in the online store is indicated in Russian rubles.7.2. The price of the Product is indicated in the online store. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.7.3. The price of the Product in the online store can be changed by the Seller unilaterally. The price of an Order made before the price of the Product changes is not subject to change.7.4. Individuals make payments using bank cards through the Yukassa service.7.5. Features of paying for Goods using bank cards. 7.5.1. In accordance with the regulation of the Central Bank of the Russian Federation “On the issue of bank cards and on transactions performed using payment cards” dated December 24, 2004 No. 266-P, transactions on bank cards are performed by the card holder or his authorized person. 7.5.2. Authorization of transactions on bank cards is carried out by the bank. If the bank has reason to believe that the operation is fraudulent, the bank has the right to refuse to carry out this operation.7.5.3. In order to avoid cases of various types of misuse of bank cards when paying, all Orders paid for by bank card are checked by the Seller. In order to verify the identity of the owner and his competence to use the card, the Seller has the right to require the Buyer who placed such an order to present an identification document.7.6. The Seller has the right to provide discounts on Products and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Seller independently and are indicated in the online store.7.7. An order is considered incomplete if the Buyer has informed about a change in purchase decision before the order begins to be assembled in the warehouse. If the Buyer informed the Seller about this after the start of order assembly in the warehouse, then changes in the configuration are not possible.
    8. Return of goods.
    8.1. Unused goods in sealed original packaging are accepted for return.8.2. The seller takes all possible measures to minimize the exchange period for goods. The maximum period for exchanging goods cannot exceed the periods established by the legislation of the Russian Federation.
    9. Confidentiality and information protection.
    9.1. Personal data of the User/Buyer is processed on the basis of Federal Law No. 152 “On Personal Data” and in accordance with the Seller’s policy regarding the processing of personal data.9.2. When registering, the User provides personal data.9.3. By providing his personal data to the Seller, the Visitor / User / Buyer agrees to the processing of personal data, the receipt of personal data by the Seller from the Visitor / User / Buyer and other persons, the transfer of personal data to third parties to achieve the purposes of processing personal data and confirms that, by making a decision, he acts freely, of your own will and in your own interest.9.4. Consent to the processing of personal data is given for the purposes of informing about new products, special promotions and offers, fulfilling obligations under this Public Offer, organizing the delivery of goods to Buyers, monitoring the satisfaction of the Visitor/User/Buyer, as well as monitoring the quality of services provided by the Seller.9.5. Processing of personal data means any action (operation) or set of actions (operations) performed using automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), retrieval, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arose in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.9.6. The Seller has the right to send informational messages, including advertising messages, to the User/Buyer’s email and mobile phone with his consent, expressed through his performance of actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. The User/Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing the Seller of his refusal by phone or by sending a corresponding application to the Seller’s email address. Service messages informing the User/Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User/Buyer.9.7. Consent may be revoked at any time by withdrawing acceptance of this Public Offer through a written request to the Seller. Processing of personal data can be continued if there are grounds specified in paragraphs 2-11 of part 1 of article 6, part 2 of article 10 and part 2 of article 11 of Federal Law No. 152 “On personal data”. 9.8. The seller has the right to use “cookies” technology. Cookies do not contain sensitive information. The Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.9.9. The Seller receives information about the IP address of the Online Store Visitor. This information is not used to identify the Visitor.
    10. Validity period of the Public offer.
    10.1. This Public Offer comes into force from the moment of its acceptance by the Visitor/Buyer, and is valid until the acceptance of the Public Offer is revoked.11. Additional conditions.11.1. The Seller has the right to assign or in any other way transfer its rights and obligations arising from its relationship with the Buyer to third parties.11.2. The online store and the services provided may be temporarily partially or completely unavailable due to maintenance or other work, or for any other technical reasons. The Seller's technical service has the right to periodically carry out the necessary preventive or other work with or without prior notification to the Buyers.11.3. If any questions or complaints arise from the User/Buyer, he must contact the Seller by phone or other accessible means. The parties will try to resolve all disputes that arise through negotiations; if no agreement is reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.

Publication date: 11/20/2023


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